Information Handbook

Requesting benefit payments

When do I request benefit payments?

• You must request a payment for each week you are unemployed. 
• Request a payment even if we are deciding your eligibility or you are waiting for an appeal hearing or decision. 
• You may lose payments for weeks you do not request on time.

Request a benefit payment onlineonline

Request a benefit payment by phonephone

The table below lists the day and time to request your benefit payment.

1. Call the automated phone system:
   • Twin Cities calling area: 651-296-3644
   • Greater Minnesota: 1-877-898-9090
   • Teletypewriter (TTY) users: 1-866-814-1252
2. Select a language: English, Spanish, Hmong, or Somali.
   If you need another language, follow the steps on the Contact us page to speak to a representative and request an interpreter.
   
3. Enter your Social Security number.
4. Enter your password and then press the # key.
5. You may hear important messages about your account. 
6. After the messages, listen to your options and choose Request Benefit Payment.